Programme Title	2011 Dates	Venue
Customer Services Compliance	16 - 20 January	Dubai
Public Relations & Corporate Communications (Certified Public Relations Officer)	20 - 24 February	Dubai
Managing Service Quality and Customer Satisfaction	21 - 25 March	Kuala Lumpur
Customer Relationship Management	10 - 14 April	Dubai
Customer Services Compliance	1 - 5 May	Dubai
Customer Service Excellence	23 - 27 May	Kuala Lumpur
Strategic PR & Corporate Communications Conference 2011	27 June - 1 July	London
Public Relations & Corporate Communications (Certified Public Relations Officer)	3 - 7 July	Dubai
Advanced Customer Service Management	11 - 15 July	London
The Customer Service & Public Relations Masterclass	11 - 22 July	London
Mastering Public Relations	18 - 22 July	London
Managing Service Quality and Customer Satisfaction	25 - 29 July	Kuala Lumpur
Customer Relationship Management	25 - 29 September	Dubai
Customer Services Compliance	9 - 13 October	Dubai
Advanced Customer Service Management	14 - 18 November	Paris
The Customer Service & Public Relations Masterclass	14 - 25 November	Paris
Mastering Public Relations	21 - 25 November	Paris
Customer Service Excellence	28 Nov - 2 Dec	Amsterdam
Public Relations & Corporate Communications (Certified Public Relations Officer)	4 - 8 December	Dubai
Managing Service Quality and Customer Satisfaction	26 - 30 December	Kuala Lumpur